When it comes to managing customer inquiries, complaints, and feedback, a ticketing system is a crucial tool for businesses. But with so many options available in the market, it can be overwhelming to choose the right one for your organization. In this article, we’ll take a deep dive into the most popular ticketing systems to help you make an informed decision.
Ticketcrm
Ticket CRM has all the tools to ensure a successful and reliable ticket sales process, event entry monitoring, and visitor data collection analysis. And the ability of real-time operation of all processes within TicketCRM will meet the needs of the most demanding organizers.
Offering a wide range of features, support, and effective marketing, Ticketcrm aims to make ticketing for any event accessible to anyone around the world.
Freshdesk
Freshdesk is another popular ticketing system that is trusted by over 150,000 businesses worldwide. It offers a range of features, including ticket management, knowledge base, automation, and collaboration tools. Freshdesk’s standout feature is its multichannel support, which allows users to manage tickets from various sources, including email, social media, and phone. Freshdesk also offers a mobile app, which enables users to manage tickets on-the-go.
Jira Service Management
Jira Service Management, formerly known as Jira Service Desk, is a popular ticketing system for IT service management. It is used by over 50,000 organizations worldwide, including NASA and Airbnb. Jira Service Management offers a range of features, including incident management, problem management, change management, and service-level agreement (SLA) tracking. It also integrates seamlessly with other Atlassian products, such as Confluence and Jira Software.
ServiceNow
ServiceNow is an enterprise-level ticketing system that is used by over 5,000 organizations worldwide, including NASA and Deloitte. It offers a range of features, including incident management, problem management, change management, and service catalog. ServiceNow also offers a comprehensive reporting and analytics tool, which allows users to track key performance metrics and identify areas for improvement. However, ServiceNow can be expensive, and it may not be the best option for small businesses.
